Terms & Conditions
Last Updated: 26.09.2026
Welcome to Holiday Guide. These Terms & Conditions govern your use of our website and the travel-related services offered through it. By accessing our website, submitting an enquiry, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Holiday Guide
Holiday Guide provides travel-related services, which may include:
- Domestic and international tour packages
- Hotel and accommodation reservations
- Car rental and transportation services
- Air ticketing
- Customized travel arrangements
- Travel assistance and related services
The availability of particular services may vary depending on the destination, travel dates, suppliers, and other circumstances.
2. Booking and Enquiries
Submitting an enquiry through our website does not automatically confirm a booking.
A booking will be considered confirmed only after:
- The required information has been provided by the customer.
- Availability has been confirmed by Holiday Guide or the relevant service provider.
- The applicable payment has been received.
- A booking confirmation or other confirmation has been issued.
We reserve the right to decline an enquiry or booking where the requested service is unavailable or cannot reasonably be arranged.
3. Customer Information
Customers are responsible for providing accurate and complete information, including:
- Name and contact details
- Passport or identification details where required
- Travel dates
- Number of passengers
- Accommodation requirements
- Other information necessary to arrange the requested service
Holiday Guide is not responsible for problems caused by incorrect, incomplete, or outdated information supplied by the customer.
4. Prices and Payments
Prices displayed or quoted by Holiday Guide may change depending on availability, travel dates, supplier pricing, taxes, government charges, currency fluctuations, and other applicable costs.
The final price will be communicated to the customer before confirmation wherever applicable.
Customers are responsible for making payments within the specified time period. Failure to make payment on time may result in cancellation or loss of availability.
5. Cancellation and Refunds
Cancellation and refund conditions may vary depending on the particular service, airline, hotel, transportation provider, tour operator, or other supplier.
Any applicable cancellation charges, non-refundable amounts, administrative fees, or supplier charges will be communicated to the customer where applicable.
Refunds, where permitted, will generally be processed according to the applicable supplier’s refund policy and the payment terms applicable to the booking.
Customers should review the cancellation and refund conditions before making a booking.
6. Changes to Bookings
Requests to change travel dates, passenger details, accommodation, transportation, or other booking information may be subject to availability and additional charges.
Any applicable supplier fees, fare differences, taxes, or administrative charges may be payable by the customer.
7. Travel Documents and Requirements
Customers are responsible for ensuring that they have all documents and permissions required for their journey, including, where applicable:
- Valid passports
- Visas
- Travel permits
- Identification documents
- Vaccination or health-related documentation where required
- Other documents required by the destination or service provider
Holiday Guide may assist customers with general travel information, but customers remain responsible for checking the requirements applicable to their individual journey.
8. Third-Party Service Providers
Holiday Guide may arrange services provided by third parties, including airlines, hotels, transport companies, tour operators, and other travel suppliers.
The terms, conditions, cancellation policies, and service rules of those providers may also apply to your booking.
Holiday Guide is not responsible for circumstances that are solely within the control of a third-party service provider, although we may assist customers in communicating with the relevant provider where reasonably possible.
9. Travel Delays and Changes
Travel arrangements may sometimes be affected by circumstances such as:
- Flight delays or cancellations
- Weather conditions
- Natural disasters
- Traffic or transportation disruptions
- Government restrictions
- Strikes
- Changes by airlines, hotels, or other suppliers
- Other circumstances beyond reasonable control
Where such circumstances occur, Holiday Guide may assist customers with available alternatives, subject to the applicable supplier’s policies and availability.
10. Customer Conduct
Customers agree not to use the Holiday Guide website for:
- Fraudulent or unlawful activities
- Providing false information
- Attempting to interfere with the website or its operation
- Submitting malicious or harmful material
- Misusing our enquiry or booking systems
We reserve the right to restrict or refuse access to our services where misuse is identified.
11. Website Information
We make reasonable efforts to keep information on our website accurate and up to date. However, travel prices, availability, schedules, hotel information, and other service details may change.
Information displayed on the website should not be considered a guarantee of availability or a final booking confirmation unless expressly confirmed by Holiday Guide.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, belongs to Holiday Guide or is used with appropriate permission.
You may not reproduce, copy, modify, distribute, or commercially use website content without prior written permission.
13. Privacy
Information submitted through our website may be used to respond to enquiries, process bookings, communicate with customers, and provide requested services.
For more information about how we handle personal information, please refer to our Privacy Policy.
14. Limitation of Liability
To the extent permitted by applicable law, Holiday Guide shall not be responsible for losses, delays, additional expenses, or disruptions arising from circumstances beyond our reasonable control or from the acts or omissions of third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
15. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.
16. Changes to These Terms
Holiday Guide may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India, unless otherwise required by applicable law.
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over [City, State, India], subject to applicable law.
18. Contact Us
If you have questions about these Terms & Conditions or your booking, please contact us:
Holiday Guide
Email: [email protected]
Website: holidayguidetours.com
