4 Common Mistakes that Every Travel Agency Should Avoid To Become Successful
There is huge competition in India’s travel and tourism market. To become a successful travel agent, companies need to ensure 100% satisfaction for their clients. To run a successful and profitable travel agency in Kolkata, you need to ensure that there is no scope for mistakes while planning and executing the itinerary. There are plenty of common mistakes that cause a travel agency’s downfall. Here is a list of common mistakes one must avoid in a successful travel agency in Kolkata.
What are the mistakes that can cause the downfall of a travel agency?
Do not focus on commissions
Travel agents should not focus on commission-based pricing structures with hotels or other service providers as this will deteriorate the quality of the service. Commission based models limit the amount of service that a travel agent can provide to the customers. Rather, the best option is to move towards net rates. This gives the travel company complete freedom to customise the services according to the client’s wishes.
Do not stick to a single-package option
Many travel agents focus on creating a standard itinerary according to clients’ budgets and requirements. However, to succeed, you should not stick to a single-package option. Instead, leave options for customisation so that you can attract customers who prefer personalised tours. Further, you can also give customers control of the package, hotel, and food and ask them to make their own choices.
Always keep yourself updated
There is fierce competition in the travel industry nowadays. To become a successful travel agent, you must keep yourself updated with the latest technology, introduce offbeat destinations, and figure out the locations in demand. You can also change your itinerary and upgrade it according to the customers’ preferences.
Do ot break communication with customers after the sale
If you forget the customers once the package has been sold, the proximity of repeat customers will be reduced. A professional and renowned travel agency remains connected with customers occasionally. Even after the trip, make sure you check on the customer for other trips. You can share updates for upcoming trips, as this will provoke the customer to make more bookings.
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