Privacy Policy
Last Updated: 26.09.2026
At Holiday Guide, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our travel-related services.
By using our website or submitting your information through our contact or enquiry forms, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you contact us, request a quote, make an enquiry, or book a travel service, we may collect information such as:
- Name
- Phone number
- WhatsApp number
- Email address
- Travel destination
- Date of journey
- Travel duration
- Number of passengers
- Accommodation or travel preferences
- Passport or identification information, where required for a booking
- Payment-related information where necessary to process a transaction
- Any other information you voluntarily provide through our forms or communications
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Provide travel quotations
- Arrange tour packages and travel services
- Process bookings and reservations
- Arrange hotels, transportation, flights, and other requested services
- Communicate with you about your enquiry or booking
- Provide customer support
- Send important information relating to your booking
- Improve our website and services
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
We will use your information only for legitimate business purposes connected with providing or improving our services.
3. Information Submitted Through Our Website
When you submit information through our contact, enquiry, or booking forms, the information may be received by Holiday Guide and used to respond to your request.
We may contact you by phone, email, WhatsApp, or other communication methods using the contact details you provide.
4. Sharing of Information
We may share relevant information with third parties when necessary to provide the services you request.
These may include:
- Airlines
- Hotels and accommodation providers
- Transportation providers
- Tour operators
- Travel service providers
- Payment service providers
- Technology or website service providers
- Government authorities where legally required
We aim to share only information that is reasonably necessary for the relevant purpose.
We do not intend to sell your personal information to third parties.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.
Cookies may be used for purposes such as:
- Remembering preferences
- Website functionality
- Analytics
- Understanding visitor behaviour
- Improving website performance
- Marketing or advertising, where applicable
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Google Analytics and Other Third-Party Services
We may use third-party services such as analytics, advertising, communication, payment, or website-security providers.
These services may collect or process information according to their own privacy policies.
Where applicable, third-party services may use cookies or similar technologies to understand how visitors interact with our website.
7. Payment Information
Where online payments are available, payment information may be processed through the relevant payment service provider.
Holiday Guide may not directly store complete payment-card information unless specifically required and legally permitted.
Customers should review the applicable payment provider’s privacy and security policies before completing a transaction.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain booking and transaction records
- Respond to customer enquiries
- Meet legal, accounting, and regulatory requirements
- Resolve disputes
- Protect our legitimate business interests
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
To make a privacy-related request, please contact us using the details provided below.
11. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. External Links
Our website may contain links to third-party websites, including airlines, hotels, payment providers, social media platforms, or other travel-related websites.
We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
13. Marketing Communications
Where permitted by applicable law, we may contact you regarding travel services, offers, or other information that may be relevant to your enquiry or previous interaction with Holiday Guide.
You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Holiday Guide
Email: [email protected]
Website: holidayguidetours.com
